1.Introduction
Palladium Recycling (Pty) Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, or use our services.
We aim to handle personal information responsibly and in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).
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2. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit an enquiry, request a quotation, or communicate with our business. This information may include:
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Your name and surname.
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Your business or company name.
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Your email address and telephone number.
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Your business address and other contact details.
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Information relating to your enquiries, quotation requests or transactions.
We may also collect limited technical information about your visit to our website, such as your IP address, browser type, device information and website usage data, where applicable.
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3. How We Use Your Information
Palladium Recycling may use your personal information to:
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Respond to enquiries and requests for quotations.
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Provide information about our precious metal recycling and refining services.
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Communicate with customers, suppliers and business partners.
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Process and manage business transactions.
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Improve our website, services and customer experience.
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Maintain business records and meet applicable legal and regulatory obligations.
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Protect our business against fraud, unauthorised access and misuse.
We will only process personal information where we have a lawful basis to do so.
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4. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and assess website performance.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
5. Sharing of Personal Information
We do not sell your personal information to third parties.
We may share relevant information with authorised service providers, business partners or professional advisers where necessary to operate our business, provide services, maintain our website or meet legal obligations.
We may also disclose information where required by law or where necessary to protect our legal rights, prevent fraud or address security concerns.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable laws and regulations.
When information is no longer required, we take reasonable steps to securely delete it or otherwise dispose of it.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
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Request access to your personal information.
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Request correction or updating of inaccurate or incomplete information.
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Request deletion or destruction of personal information where legally permissible.
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Object to certain forms of personal information processing.
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Withdraw consent where processing is based on consent.
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Lodge a complaint with the relevant data protection authority.
To exercise your rights, please contact Palladium Recycling using the contact details provided below.
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9. Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.
We encourage you to review the privacy policies of any external websites you visit. Palladium Recycling is not responsible for the privacy practices of third-party websites that we do not control.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legal requirements.
Any changes will be published on this page, together with an updated revision date where appropriate.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Palladium Recycling (Pty) Ltd
33 14th St, Greymont, Johannesburg, 2195
South Africa
Website: www.palladiumrecovery.com
Please use the contact details on our website to submit your privacy-related enquiries.