Shipping & Payment Terms

At Palladium Recycling Pty Ltd, we aim to provide a reliable, transparent, and professional purchasing experience for our customers. Our Shipping & Payment Terms explain how orders are processed, payments are handled, and deliveries are arranged for precious metals and related products.

Please review these terms before placing an order.

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1. Order Processing

Orders are processed once the order details have been confirmed and the required payment has been received or verified, in accordance with the agreed payment terms.

Processing times may vary depending on product availability, order size, payment verification, and any additional documentation required. Customers will be informed if further information is needed before an order can proceed.

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2. Shipping and Delivery

Palladium Recycling Pty Ltd aims to arrange secure and reliable delivery for eligible orders. Shipping options depend on the product purchased, destination, order value, and applicable transport requirements.

Delivery arrangements and estimated delivery times will be communicated to customers when the order is confirmed. Delivery estimates are not guaranteed and may be affected by courier schedules, customs clearance, public holidays, or circumstances beyond our control.

 

3. Domestic Shipping in South Africa

For deliveries within South Africa, shipping arrangements will be confirmed before dispatch. Delivery costs, estimated transit times, and any applicable handling charges will be communicated to the customer where relevant.

Customers should ensure that their delivery address and contact details are accurate and complete to avoid unnecessary delays.

 

4. International Shipping

International shipping may be available for selected products and destinations, subject to applicable laws, export requirements, import regulations, and courier restrictions.

International customers are responsible for understanding the import requirements applicable in their destination country. Customs duties, import taxes, and other charges may apply and should be confirmed before placing an order.

International orders will only be accepted where the relevant shipping and regulatory requirements can be met.

 

5. Payment Terms

Payment terms are confirmed at the time of purchase or through an agreed quotation or sales agreement.

Customers must ensure that payment details are correct and that payments are made using an authorised payment method accepted by Palladium Recycling Pty Ltd. Orders may be held until payment has been received and verified.

Any applicable taxes, delivery charges, or additional fees will be communicated as part of the order confirmation or quotation.

 

5. 1: Bank Details for Your Transfer

Secure Payments to Palladium Recycling Pty Ltd

Thank you for choosing Palladium Recycling Pty Ltd. To ensure your payment is processed efficiently, please use the bank account details below when paying your invoice.

Important: Always include your order number as the payment reference. This helps us identify your payment quickly and allocate it to the correct order or invoice.

5.2:Our Bank Account Details

Account Holder: Palladium Recycling Pty Ltd
Bank Name: Standard Bank
Account Number: 10 21 827 142 3
SWIFT Code: SBZAAJJ
Account Type: Currency
Branch Code: 1106
Payment Reference: Order #[Your Order Number]

5-3: Important Payment Instructions

1. Confirm your invoice amount before making the transfer.

2. Enter your order number in the payment reference field.

3. Ensure the beneficiary name matches Palladium Recycling Pty Ltd.

4. Keep your proof of payment for your records.

5. Contact our team if you need assistance with your payment or invoice allocation.

5-6: International Bank Transfers

For international payments, please ensure that you use the correct SWIFT code and follow your bank's requirements for international transfers. Your bank may charge additional transaction fees.

5-7: Need Help With Your Payment?

If you have questions about your invoice, payment reference, or bank transfer, please contact Palladium Recycling Pty Ltd for assistance.

Please note: Always verify our bank details against your official invoice or through a trusted contact channel before transferring funds. Never rely solely on bank-detail changes received by email without independent verification.

 

6. Payment Verification and Security

To help protect our customers and business, payments may be subject to verification before an order is released for dispatch.

Customers should use the official payment instructions provided by Palladium Recycling Pty Ltd and contact our office to verify any unexpected changes to payment details.

We do not recommend transferring funds to unverified accounts or relying solely on payment instructions received through unexpected messages.

 

7. Order Tracking and Delivery Confirmation

Where tracking is available, customers will be provided with the relevant tracking information once their order has been dispatched.

Customers should monitor their shipment and contact us promptly if a delivery appears delayed, tracking information is unavailable, or a parcel arrives damaged.

 

8. Delayed, Lost, or Damaged Shipments

If a shipment is delayed, lost, or damaged in transit, customers should notify Palladium Recycling Pty Ltd as soon as possible and provide the relevant order details.

We will review the circumstances and liaise with the applicable courier or shipping provider where necessary. The resolution of a claim will depend on the circumstances, shipping arrangements, and applicable consumer protection laws.

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9. Order Changes and Cancellations

Requests to change or cancel an order must be submitted as soon as possible. Once an order has been processed, dispatched, or otherwise committed to under an agreed transaction, changes or cancellations may be restricted.

Any cancellation, refund, or return will be handled in accordance with the agreed sales terms and applicable law.

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10. Customer Responsibilities

Customers are responsible for providing accurate billing and delivery information, reviewing their order details, complying with applicable import requirements, and following the payment instructions issued by our company.

Please contact us promptly if you identify an error in your order information.

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11. Contact Information

For questions about shipping, delivery arrangements, payment verification, or an existing order, please contact Palladium Recycling Pty Ltd.

Company: Palladium Recycling Pty Ltd

 

Address: 33 14th St, Greymont, Johannesburg, 2195, South Africa
Telephone: +27 (0)11 781 2322
Email: Info@palladiumrecovery.com
Website: www.palladiumrecovery.com

We are committed to providing clear communication and professional service throughout the purchasing and delivery process.